Replacement & Re-shipment Policy

Replacement & Re-shipment Policy:
  • Replacement claims are valid for 10 days from the order delivered date.
  • Wrong or damaged product: Contact customer support with images for resolution.
  • Replacement for plants: Available if the plant is damaged (uprooted roots, broken stems, or completely dried leaves). Note: If the plant is not curable. 
  • Replacement for planters/pots: Available only if the pot has visible cracks.
  • Missing or undelivered parts: Eligible for reshipment.
  • In case of the missing item, please keep the Box and attached shipping label. 
  • Products received in incorrect sizes are eligible for replacement/refund
Note: In the case of plant replacements, we will offer plants in temporary pots only