Replacement claims are valid for 10 days from the order delivered date.
Wrong or damaged product: Contact customer support with images for resolution.
Replacement for plants: Available if the plant is damaged (uprooted roots, broken stems, or completely dried leaves). Note: If the plant is not curable.
Replacement for planters/pots: Available only if the pot has visible cracks.
Missing or undelivered parts: Eligible for reshipment.
Note: In the case of plant replacements, we will offer plants in temporary pots only
In case of the missing item, please keep the Box and attached shipping label.
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